Terms of Service

Accounts and authority

Provide accurate account information, keep your credentials and personal invitation links secure, and tell us about suspected unauthorised access. Use only workspaces and roles you are authorised to access. If you act for an organisation or another person, you must have authority to do so. You are responsible for activity you authorise through your account and for managing the access you grant to your workspace.

Your data and other people’s rights

You retain your ownership and other rights in information you submit or import. These terms do not transfer ownership of your contacts, notes or other content to Realm. You grant us only the permission necessary to host, store, copy, process and display that information, and to transmit it to the providers and authorised users needed to provide the features you use, as described in our Privacy Policy. This permission lasts only as needed to provide the service and handle applicable retention obligations.

You must have the rights and permissions required to provide and use the information, including information about people who do not use Realm. Follow applicable privacy, confidentiality, intellectual-property and communication rules. An export, public profile, email address or social handle does not by itself establish permission for every use or for outreach. Do not upload unnecessary sensitive information. Respect correction, removal and do-not-contact requests and the choices people make about introductions or gatherings.

Workspace hosts are responsible for their purposes for using contact data, authorised team access and any notices or permissions required for their activities. Use Realm’s access, correction and removal controls appropriately, and contact us when a request needs administrative help.

Authorised use and prohibited misuse

Use Realm lawfully and respect other people. Do not access another workspace without permission, bypass access controls or usage limits, steal credentials, distribute malicious code, disrupt the service, or use it for fraud, harassment, discrimination, unlawful surveillance, spam or unauthorised disclosure of personal information. Do not misrepresent an identity, a relationship, consent or the source of information. Do not use integrations in ways that violate the provider’s applicable terms.

Integrations and sharing

Optional Google Contacts, Google Calendar, Microsoft Contacts and public-search features depend on configuration, your permissions and third-party availability. You choose whether to connect an account and which supported controls to use. Third-party services have their own terms and privacy practices. We cannot guarantee their availability or continued access.

Disconnecting an integration or revoking a provider’s permission does not necessarily delete information already imported into Realm. See the Privacy Policy for the different contact and calendar removal options. You are responsible for reviewing what you export or manually share outside your workspace and for protecting personal bearer links.

Recommendations, enrichment and drafts

Imported information, identity matches, classifications, inferred locations and recommendations may be incomplete, out of date or incorrect. A provisional match is not a verified identity; a shared calendar entry is not proof of attendance or a close relationship. The current workflows use rules and evidence rather than generative AI models. Neither automated output nor any draft should be treated as independently verified advice or a substitute for your judgement.

Review identities, contact channels, permissions, guest lists and content before acting. Realm currently prepares drafts and personal links; preparing or approving a draft does not send it. We do not promise that an introduction, invitation or gathering will be accepted or produce a particular outcome.

Service changes, suspension and termination

We may maintain, change or discontinue features as Realm develops, including when a third-party integration changes. We may restrict or suspend access to address misuse, security risks, legal requirements or a material breach of these terms. Where reasonably practicable and appropriate, we will explain the restriction and how to resolve it; urgent action may be necessary.

You can stop using Realm, disconnect integrations and request account deletion by emailing thomas@withinrealm.org. Workspace access can also end when its owner removes your membership. Ending access does not by itself erase every workspace record; removal requests and retention are described in the Privacy Policy. Contact us about obtaining or removing your information when access ends.

Service limits and liability

We aim to provide a useful service, but do not promise uninterrupted or error-free operation, complete or accurate data, or suitability for every purpose. To the extent permitted by applicable law, Realm is provided as available without warranties beyond those expressly required by law. Keep appropriate copies of information you need and review outputs before relying on them.

To the extent permitted by applicable law, we are not responsible for indirect or consequential losses arising from use of the service, such as lost opportunities resulting from an inaccurate suggestion. Responsibility for other loss depends on the circumstances and applicable law, including the extent to which we or you caused it. Nothing in these terms excludes or limits liability for fraud, deliberate misconduct, death or personal injury caused by negligence, or any liability or mandatory consumer right that cannot lawfully be excluded or limited.

Changes to these terms and contact

We may revise these terms as the service changes. The last-updated date identifies the current version; material changes may require additional notice or agreement under applicable law. For questions, concerns or account requests, contact Within Realm at thomas@withinrealm.org.